Quality shines through

WA Primary Health Alliance (WAPHA) has achieved Quality Innovation Performance accreditation against the five QIC Health and Community Services Standards, meeting all 21 indicators with no corrective actions.

This followed the submission of over 900 pieces of evidence, and interviews with more than 60 people, including staff and external stakeholders.

Attaining the accreditation demonstrates a commitment to continuous quality improvement across consumer and community engagement, diversity and cultural appropriateness, management systems, governance and service delivery.

This achievement builds on our earlier success in achieving Rainbow Tick accreditation.

WAPHA CEO Learne Durrington said this was terrific news for our organisation, staff, and the stakeholders we partner with and support, including our commissioned services, general practices and many others.

“It signals our commitment to being an organisation that values feedback, evolves to meet the needs of the changing environment we operate in and supports others to do likewise.

“We are very proud of this achievement that acknowledges the value we place on continuous improvement within WAPHA and more broadly as part of the national PHN Program.”

The assessment team noted they were “impressed by the sharing of professional and organisational knowledge; transparency, and willingness to engage, demonstrated by the Board, the Executive and staff during the assessment as well as the commitment to continuous improvement across the organisation”.

Accreditation demonstrates to staff, partners, commissioned service providers and other primary care stakeholders that the organisation is dedicated to the delivery of safe and high-quality operations.