What is the Medicare Mental Health eReferral?
The Medicare Mental Health eReferral provides a secure, electronic way for GP and non-GP referrers to submit referrals directly into the Medicare Mental Health intake system. It reduces reliance on email or fax referrals and supports more complete, consistent referral information.
Why was it created?
- To simplify the referral process for referrers.
- To reduce incomplete referrals and follow-up.
- To support faster triage and access to services.
- To provide a consistent, standardised referral pathway across regions.
- To close the referral loop, allowing referrers to receive confirmation and track referral status in real time.
How to access?
- GPs can refer using the HealthLink SmartForm within their clinical software.
- Online eReferral webforms for non-GP referrers and services that do not use HealthLink are also available, using region specific links below:
- Country WA: https://form.referral.intake.org.au/?phn_code=PHN503
- Perth North: https://form.referral.intake.org.au/?phn_code=PHN501
- Perth South: https://form.referral.intake.org.au/?phn_code=PHN502
Watch a demonstration video that guides you through the referral process in HealthLink. Unsure of your Primary Health Network? Access the PHN locator.
While no referral is needed for a person to access Medicare Mental Health, referrals are welcomed from GPs, primary health care professionals, local hospital and health service providers and non-government organisations.
For more support
For support related to the HealthLink SmartForm, contact 1800 125 036 or HelpdeskHL@healthlink.net